Refund policy
Refund, Scheduling & Billing Policy
Updated 21/01/2026
Unfair Advantage Tutors
This policy forms part of your agreement with Unfair Advantage Tutors and applies to all services purchased through us.
1. Overview
When you sign up with us, your upfront payment secures a reserved block of one-to-one tutoring sessions (either monthly or termly). These sessions are scheduled in advance, tutors are allocated, and preparation begins immediately to ensure consistency, progress, and continuity of support.
Because your child’s slot is reserved specifically for them, this service is not “on-demand” and cannot be resold or reassigned at short notice.
2. 14-Day Cooling-Off Period (UK Consumer Law)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day cooling-off period from the date of purchase during which you may cancel for a refund.
However, by entering into this agreement, you expressly request that we begin providing the service immediately (including onboarding, tutor matching, planning, and scheduling).
You acknowledge that:
• Work begins immediately after payment
• A portion of the service is delivered straight away
• If you cancel within the 14-day cooling-off period, we are entitled to deduct a proportionate amount reflecting the value of work already completed
• If the service has been fully performed within the 14-day period, you will lose your right to cancel
This is in line with UK consumer law.
3. Refunds
Outside of the statutory cooling-off period described above, we do not offer refunds.
This is because:
• Tutor availability is locked in
• Planning and preparation begin immediately
• Your child’s slot is reserved
• Capacity is limited and cannot be resold
Missed sessions, late cancellations, holidays, illness, or changes in circumstances do not qualify for refunds.
Any deposit is non-refundable unless explicitly stated otherwise in writing. If a refundable deposit is offered, it is only refundable once the relevant session(s) have been completed.
4. Scheduling & Attendance
We require at least 24 hours’ notice for any cancellation or reschedule.
If a session is cancelled or missed without at least 24 hours’ notice:
• The session will be forfeited
• The session will be counted as used
• The session will not be rescheduled or replaced
• A £25 late cancellation / no-show fee will be charged
This reflects the fact that the tutor’s time has been reserved and cannot be reassigned.
5. Packages, Billing & Rollovers
We bill in advance.
Monthly: 4 sessions per month
Termly: 12 sessions per school term
Unused sessions may roll over provided your account remains active.
If your account is cancelled, paused indefinitely, or terminated, any unused sessions are forfeited. This reflects the fact that your reserved capacity, tutor allocation, and planning commitment cannot be recovered.
6. Top-Ups & Additional Sessions
If you request or schedule sessions beyond your package allowance, you authorise us to charge your saved payment method for an additional block of 4 sessions at the applicable rate.
We will always notify you before any such charge is made, and you will receive an invoice/receipt by email.
No silent or hidden charges will ever be applied.
7. Termination of Service
By You
You may cancel your package at any time by giving written notice. However:
• Payments already made are non-refundable
• Any unused sessions will be forfeited
• Reserved capacity cannot be reclaimed
By Us
We reserve the right to suspend or terminate services with immediate effect if there is:
• Abusive, threatening, or inappropriate behaviour
• Persistent non-attendance
• Non-payment
• Breach of these terms
• Conduct that makes continuation unreasonable
In such cases, no refunds will be due.
8. Force Majeure
We shall not be held liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
• Internet or platform outages
• Illness
• Emergencies
• Acts of God
• National or local disruptions
Where possible, we will reschedule affected sessions.
9. Limitation of Liability
We do not guarantee specific grades, exam results, or outcomes.
Our role is to guide, support, and structure — not to replace effort, engagement, or school teaching.
To the maximum extent permitted by law, our total liability to you for any claim arising out of this agreement shall not exceed the total amount paid to us.
We are not liable for indirect, consequential, or emotional losses.
10. Safeguarding & Professional Boundaries
All tutoring is delivered within professional boundaries.
We are not a medical, psychological, or therapeutic service.
Communication is limited to agreed professional channels, and all interactions are conducted in line with safeguarding best practices.
11. Payment Authorisation
You authorise us (via Stripe) to charge your saved payment method for:
• Recurring package payments
• Approved top-ups
• Late cancellation / no-show fees
12. Security
Card details are not stored by us.
They are securely processed and held by Stripe, a PCI DSS Level 1 certified payment provider (the highest industry standard).
13. Disputes & Chargebacks
If you have a billing query or concern, please contact us first so we can resolve it quickly and fairly.
By entering into this agreement, you agree not to initiate a chargeback without first contacting us.
14. Communication
Invoices and receipts will be sent by email.
Any changes to pricing or packages will be communicated in writing with reasonable notice.
15. Governing Law
This agreement is governed by the laws of England and Wales.